At RAELVOSA MIDSHORE LLC, we want our customers to feel confident when purchasing men’s tops from our website. If you are not completely satisfied with your purchase, you may request a return, exchange, or refund in accordance with the terms outlined below.
Please review this policy carefully before submitting a return request.
1. 30-Day Return Policy
Customers may request a return within 30 days of the delivery date.
To qualify for a return, the item must meet the following conditions:
The item must be unused, unworn, unwashed, and in its original condition.
The item must be free from stains, odors, damage, or signs of wear caused after delivery.
Original tags, labels, and packaging should be included where reasonably available.
Proof of purchase, such as an order confirmation or order number, must be provided.
The return request must be submitted within the 30-day return period.
Items that do not meet these conditions may be ineligible for return, subject to applicable consumer protection laws.
If an item arrives damaged, defective, or incorrect, please contact us promptly so that we can review the issue and determine an appropriate resolution.
2. How to Request a Return
To initiate a return, please follow these steps:
Step 1: Contact Customer Support
Email [email protected] within 30 days of receiving your order. Include your order number, the item you wish to return, and the reason for your request.
Step 2: Receive Return Instructions
Our customer support team will review your request and generally respond within 2 business days. If the return is eligible, we will provide instructions for completing the return.
Please do not send items to the return address before contacting us, as prior authorization may be necessary to ensure that the return can be identified and processed correctly.
Step 3: Prepare and Ship the Item
Pack the item securely and include the relevant order information. Send the package to the return address provided below or to any alternative return address specifically authorized by our customer support team.
Step 4: Return Inspection
Once the returned item arrives, we will inspect its condition and verify its eligibility for a refund or exchange.
We generally complete the inspection within 3–5 business days after receiving the returned package.
3. Return Address
Please use the following return address for eligible returns. Contact customer support before shipping your package to confirm the return instructions.
Return Recipient: RAELVOSA MIDSHORE LLC
Return Address: 2115 SAINT MARY ST THIBODAUX, LA 70301 United States
Please include your order number and any return authorization information provided by our customer support team. This helps us identify your package and process your request efficiently.
4. Refund Policy
Once your return has been received, inspected, and approved, we will initiate the refund to the original payment method used for the purchase.
Our refund timeline is as follows:
Return request review: Generally within 2 business days.
Returned item inspection: Generally within 3–5 business days after receipt.
Refund initiation: Generally within 3–5 business days after the return has been approved.
Bank or payment provider posting time: Additional time may be required for the funds to appear in your account, depending on your payment provider or financial institution.
The time required for a refund to appear in your account may vary. We cannot guarantee the exact posting date once the refund has been submitted to the payment provider.
Shipping charges from the original order will generally not be refunded for returns due to a change of mind or other non-quality reasons, except where required by applicable law or otherwise agreed by us.
5. Return Shipping Costs
Return shipping costs depend on the reason for the return.
Returns Due to Product Quality Issues
If an item arrives defective, damaged, or materially different from the product ordered, please contact us with a description of the issue and supporting photographs where available. After reviewing and confirming the issue, RAELVOSA MIDSHORE LLC will cover reasonable return shipping costs or provide an appropriate alternative arrangement.
Returns Due to Personal Preference
If you wish to return an item because of a change of mind, an unsuitable size, or a personal style preference, you will generally be responsible for the return shipping costs.
Customers should use a trackable shipping service where available and retain the shipping receipt until the return has been completed.
Nothing in this section limits rights that cannot be excluded under applicable law.
6. Exchange Policy
We accept eligible exchange requests within 30 days of the delivery date, subject to product availability and the conditions set out in this policy.
Exchanges may be requested for reasons such as selecting a different size or receiving an item that is damaged or defective.
Provide your order number, the item you wish to exchange, the reason for the request, and the preferred replacement size or item.
Wait for our customer support team to confirm eligibility and provide return instructions.
Send the original item back in accordance with the instructions provided.
After the returned item has been received and inspected, we will arrange the approved exchange, subject to availability.
We generally review exchange requests within 2 business days and inspect returned items within 3–5 business days after receipt. Once an exchange is approved, the replacement order will generally be prepared for dispatch within 1–3 business days.
Delivery time for the replacement item depends on the shipping arrangements and destination.
If the requested replacement is unavailable, we will contact you to discuss available alternatives, which may include another eligible item or a refund where appropriate.
For exchanges caused by a confirmed product defect, damage, or fulfillment error, we will cover reasonable return shipping costs and arrange an appropriate replacement solution. For exchanges requested because of personal preference or size selection, the customer will generally be responsible for return shipping costs unless otherwise agreed or required by law.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact [email protected] as soon as reasonably possible.
Please provide:
Your order number.
A brief description of the issue.
Clear photographs of the item and packaging, where applicable.
We generally review these reports within 2 business days. Additional information may be requested to help us assess the issue.
After reviewing the circumstances, we will explain the available resolution, which may include a replacement, exchange, refund, or another appropriate remedy in accordance with applicable law.
Customers should retain the affected item and its packaging until they receive further instructions.
8. Non-Returnable Items and Return Restrictions
Except where otherwise required by applicable law, returns or exchanges may be declined for items that:
Have been worn, washed, altered, or damaged after delivery.
Show stains, strong odors, or other signs of use.
Are missing essential components or identifying information needed to verify the purchase.
Are returned outside the applicable return period without an approved exception.
These restrictions do not apply where they would unlawfully limit a customer’s statutory rights, including applicable rights relating to defective or incorrectly supplied goods.
9. Order Cancellations
If you wish to cancel an order, please contact [email protected] as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order has been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible, and the standard return procedure may apply.
If an order is successfully canceled after payment has been collected, the refund will generally be issued to the original payment method. Refund processing and posting times may vary depending on the payment provider or financial institution.
10. Policy Updates
RAELVOSA MIDSHORE LLC may update this Refund and Return Policy from time to time to reflect changes in our business practices or applicable legal requirements.
Any revised policy will be published on this page with an updated effective date. The applicable policy will be administered in accordance with relevant law, including any mandatory consumer protections.
We encourage customers to review this page before submitting a return, exchange, or refund request.
