RAELVOSA MIDSHORE LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, browsing our products, or placing an order.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access our website or interact with our services. By using our website, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information, depending on how you interact with our website.
Personal and Contact Information
When you place an order or contact us, we may collect your name, email address, shipping address, billing address, and other contact details you voluntarily provide.
Order Information
We may collect information about the men’s tops and other products you purchase, order history, transaction details, order status, and delivery information.
Payment Information
Payments are processed through third-party payment service providers. We may receive limited payment-related information, such as transaction references, payment status, and billing details necessary to manage orders. Full payment card information is generally handled by the relevant payment processor rather than stored directly by us.
Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, operating system, pages viewed, access times, and interactions with website features.
Communications
If you contact us by email or through available website forms, we may retain the information you provide so that we can respond to your inquiry and maintain appropriate customer service records.
3. How We Use Your Information
We may use the information we collect for the following purposes:
To process, confirm, fulfill, and deliver orders.
To manage payments, refunds, returns, and exchanges.
To communicate with you about purchases, shipping updates, and customer service requests.
To respond to questions about our men’s tops, products, and website.
To operate, maintain, and improve our website and shopping experience.
To detect, investigate, and prevent fraudulent transactions, security incidents, and unauthorized activities.
To maintain business records and comply with applicable legal, tax, accounting, and regulatory obligations.
To send promotional communications where permitted by law and, when required, with your consent.
We use personal information only for legitimate business purposes consistent with this Privacy Policy and applicable law.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember user preferences, maintain shopping cart sessions, improve website performance, and understand how visitors interact with our pages.
Essential cookies may be used where necessary to provide the services you request. Non-essential cookies, including certain analytics or advertising cookies, will be used in accordance with applicable consent requirements.
You may be able to manage cookies through your browser settings or the cookie preference options available on our website. Disabling certain cookies may affect the functionality of some website features.
5. How We Share Information
We do not sell personal information in exchange for money. We may disclose personal information to the following categories of recipients when necessary for the purposes described in this policy:
Payment Processors: To securely process payments, verify transactions, and manage refunds.
Shipping and Delivery Providers: To deliver orders and provide shipment tracking or delivery services.
Website and Technology Providers: To host, maintain, secure, and operate our website and related systems.
Customer Support and Business Service Providers: To help manage customer inquiries, order administration, and business operations.
Legal and Regulatory Authorities: When disclosure is required by law, legal process, or a valid governmental request, or when reasonably necessary to protect our rights, customers, and business operations.
Service providers may process personal information on our behalf in accordance with applicable contractual and legal requirements. We do not authorize them to use such information for purposes unrelated to the services they provide to us, subject to applicable law.
6. Payment Security
We use third-party payment service providers to facilitate payment transactions. Payment information is processed according to the applicable provider’s security procedures and privacy practices.
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should avoid sending full payment card numbers, security codes, or other sensitive financial information through ordinary email.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, dispute resolution, fraud prevention, accounting, and compliance with legal obligations.
The retention period depends on the type of information, the reason it was collected, and applicable legal requirements. When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable law.
8. Your Privacy Rights
Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. These rights may include:
The right to request access to personal information we maintain about you.
The right to request correction of inaccurate personal information.
The right to request deletion of personal information, subject to applicable exceptions.
The right to obtain a copy of certain personal information in a portable format, where applicable.
The right to opt out of certain forms of targeted advertising, the sale of personal information, or sharing of personal information for cross-context behavioral advertising, where applicable.
The right not to be discriminated against for exercising privacy rights provided by law.
The right to appeal certain decisions regarding privacy requests, where required by applicable law.
To submit a privacy request, please contact us using the email address listed in the Contact Information section below. We may need to verify your identity before processing your request. Any request will be handled in accordance with applicable law.
9. California Privacy Notice
This section applies to California residents to the extent required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”).
Categories of Personal Information
Depending on your interactions with us, we may collect identifiers, customer records information, commercial information, internet or electronic network activity information, and other information you voluntarily provide.
Purposes of Collection
We collect and use personal information for the business and commercial purposes described in this policy, including order processing, delivery, customer service, website operation, security, and legal compliance.
Sale and Sharing of Personal Information
RAELVOSA MIDSHORE LLC does not sell personal information for monetary consideration. If our use of certain advertising or tracking technologies is considered “sharing” under California law, California residents may have the right to opt out of such sharing.
Exercising Your Rights
Eligible California residents may submit requests to know, correct, or delete personal information, and may exercise applicable rights to opt out of the sale or sharing of personal information.
To submit a request or ask questions about your California privacy rights, email [email protected]. We will process eligible requests in accordance with applicable law.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, or other external platforms. These third parties may collect and process personal information under their own privacy policies.
We do not control the privacy practices of independent third parties and encourage you to review their policies before providing personal information or using their services.
11. Children’s Privacy
Our website is intended for a general shopping audience and is not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13 without the legally required authorization.
If we become aware that personal information has been collected from a child in circumstances that violate applicable law, we will take appropriate steps to address the situation.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.
When changes are made, we will update the effective date shown at the beginning of this policy. We encourage you to review this page periodically to stay informed about how we protect personal information.
