RAELVOSA MIDSHORE LLC provides shipping services exclusively within the United States.
We currently accept orders with shipping addresses located in the United States. The checkout page is configured for U.S. domestic shipping, and customers must enter a valid U.S. shipping address to complete their purchases.
We do not ship orders to international destinations. Customers are responsible for ensuring that their shipping information is complete and accurate before submitting an order.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will generally begin processing on the next business day.
Order processing includes payment verification, order review, product preparation, packaging, and shipment arrangements.
Please note that processing times may occasionally be extended due to high order volumes, payment verification requirements, inventory availability, or other operational circumstances.
3. Estimated Shipping and Delivery Time
After an order has been processed and dispatched, delivery within the United States generally takes approximately 3–7 business days.
The estimated overall timeline is as follows:
Order processing: 1–3 business days.
Domestic shipping and delivery: 3–7 business days after dispatch.
Estimated total time: Approximately 4–10 business days from order processing commencement to delivery.
These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier schedules, weather conditions, public holidays, transportation disruptions, and other circumstances beyond our reasonable control.
Customers should allow additional time during peak shopping periods or when unforeseen delivery delays occur.
4. Shipping Carriers
RAELVOSA MIDSHORE LLC may use established U.S. domestic shipping carriers to transport customer orders. Depending on the delivery location, package requirements, and carrier availability, shipments may be handled by:
United States Postal Service (USPS)
UPS
FedEx
The carrier assigned to an order may vary. The available carrier and shipping arrangements are determined according to the requirements of the shipment and the destination.
Carrier names are provided for informational purposes. The carrier used for a particular order will depend on the actual shipping arrangement, and a specific carrier is not guaranteed for every shipment.
5. Shipping Charges
Applicable shipping charges will be displayed at checkout before the customer completes the purchase.
Customers should review the order summary carefully to confirm the product price, shipping charge, applicable taxes, and total amount payable.
Any shipping charges presented at checkout will apply to the relevant order. We will not intentionally add undisclosed shipping fees after an order has been submitted, except where additional charges are permitted by applicable law and properly disclosed.
6. Order Confirmation and Tracking
After an order has been successfully placed, customers may receive an order confirmation by email.
Once the order has been dispatched, tracking information will be provided when available. Customers can use the tracking number and the relevant carrier’s tracking service to check shipment progress.
Tracking information may take some time to become active after dispatch. If tracking details are unavailable or do not appear to update, customers may contact us for assistance.
7. Shipping Address Accuracy
Customers must provide a complete and accurate U.S. shipping address, including the recipient’s name, street address, city, state, and ZIP code.
RAELVOSA MIDSHORE LLC is not responsible for delivery delays caused by incorrect, incomplete, or outdated address information supplied by the customer, subject to applicable law.
If you discover an error in your shipping address after placing an order, please contact us as soon as possible at [email protected].
We will make reasonable efforts to assist with address corrections before the order is dispatched. However, address changes cannot be guaranteed once an order has entered fulfillment or has been handed over to the carrier.
8. Delayed, Lost, or Undelivered Packages
Although we work to facilitate timely delivery, shipments may occasionally be delayed due to carrier operations, severe weather, incorrect address information, transportation disruptions, or other unexpected circumstances.
If your package appears delayed or has not arrived within the estimated delivery timeframe, please contact us at [email protected].
Please include your order number and tracking information, if available. We will review the available shipment details and provide reasonable assistance in determining the next steps.
If a package is confirmed to be lost or remains undelivered, we will review the circumstances and work with the relevant carrier where appropriate. Any replacement or refund will be handled in accordance with our applicable policies and legal obligations.
9. Delivery Exceptions
Delivery may be affected by circumstances outside our reasonable control, including severe weather, natural disasters, public emergencies, carrier service interruptions, or other transportation-related events.
In such cases, estimated delivery times may be extended. We will provide available updates or assistance when reasonably possible.
Nothing in this policy limits any rights or remedies that customers may have under applicable law.
10. Order Cancellations and Shipping Changes
If you need to cancel an order or change your shipping address, please contact us as soon as possible after placing your order.
Requests received before dispatch may be accommodated when operationally feasible. Once an order has been shipped, cancellation or address modification may no longer be possible.
If an order cannot be canceled before dispatch, customers may refer to our Refund and Return Policy for information about eligible returns.
